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We respect the privacy of those who visit our website Digisuites. This policy outlines our commitment to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect personally identifiable information when you use our website and services. It also includes information shared with us by third parties.
This policy does not apply to organizations or individuals we do not own, control, or manage.
We collect personal information when you fill out forms, use our services, or interact with our website. This may include your name, email, phone number, and service requirements.
The information you provide is securely stored and used only to respond to your queries and inform you about our services.
We do not sell or rent your personal information. Disclosure may occur in the following cases:
This policy may be updated from time to time. Any changes will be posted on this page, and significant updates will be highlighted on our homepage.
For any questions or suggestions, email us at support@digisuites.com
Please read these terms and conditions carefully before using Our Service.
A down payment is required to begin development of your website. This is usually 50% of the upfront design fee, unless an alternative contract or proposal specifies a different amount. The outstanding balance on your website is due after the design, navigation and pages have been approved and built. Final payment is due regardless of whether all content for the pages has been sent by the client. After payment, Digisuites will still post outstanding content AT NO CHARGE for 3 months. After the three months have expired, content posted to site will be billable at our current regular hourly rate.
If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable. Digisuites may elect at its sole discretion to offer a partial refund depending upon the circumstances.
Stock photography includes most photos and/or images not provided by the client. Stock photography purchased on behalf of client for use in website development is billable. This amount is separate from the amount quoted for website design and development.
There are 2 types of ongoing costs: domain registration/renewal and hosting.
Domain name registration/renewal: This cost recurs annually. Domain name registration gives you exclusive rights to a certain name so that you can use it for your web-based purposes. Domain name registration fees are not refundable.
Hosting: This cost recurs annually. Hosting places the website on a server connected to the web. Hosting comes with domain-based emails, bandwidth, storage space, database and security tools, and other features. Projects that involve custom programming must be hosted with Digisuites to ensure the programs will work.
Your hosting account will be automatically renewed unless you give written notice to Digisuites fifteen (15) days before the renewal date that you do not wish to renew the account.
You may cancel at any time. If you cancel before the first 30 days, please refer to the "Limited 30-day Money Back Guarantee." If you cancel after the first 30 days, you will be obligated to pay all fees and charges accrued prior to the effective date of cancellation. Digisuites will refund the prepaid fees for basic hosting for the full months remaining, less any prior fees and an early cancellation fee of ₹ 1950. All cancellations must be received in writing. Refunds will be issued within 10 business days from your cancellation date.
If you are not completely satisfied with our services within the first 30 days from the opening of the account, you will be given a refund on your hosting fee excluding setup fees and time accrued from setup date. Domain name registration is non-refundable.
Should client decide to host their site on another server, Digisuites cannot guarantee that all elements of the site will work. Digisuites will make a reasonable effort to research the problem but cannot take responsibility for problems caused by or on another hosting server.
Our projects include a one-time complimentary training session. Additional training hours can be purchased at our standard hourly rate.
For domains not originally registered with Digisuites, there will be a fee to either transfer the domain into our registration platform or to transfer-out to another registrar. If your domain is not registered with Digisuites, DNS management and troubleshooting tasks are billable at our hourly rate.
Should client contract with Digisuites to write custom code for a website application, this code is not transferable to a new developer or host. Custom written source code is considered the property of Digisuites and cannot be shared with other developers. Clients are granted a license to use custom software code while on Digisuites servers only.
Website components that ARE transferable to another host include html code, graphics, logos, pictures, navigation, text, and the data residing within a database (but not the code).
Digisuites maintains and troubleshoots the websites we develop for our clients, as well as any domain-based email accounts. We do NOT assume responsibility for non-domain-based issues outside Digisuites' realm of service. Provision of non-domain-based troubleshooting services will be billable at our normal hourly rate.
Digisuites is a leading IT development company committed to delivering high-quality services. As a service-based business, we follow a transparent cancellation and refund policy to ensure clarity and avoid disputes.
Our services are intangible and cannot be returned. Refund requests may be considered within 48 hours of project initiation, subject to deduction of taxes and 10% administrative charges.
Any work associated with a refunded project remains the intellectual property of Digisuites. Clients will not have rights to use such work.
To request a refund, contact us via:
Refund requests are reviewed as per our revision policy. Approved refunds may take 5–10 working days to process.
Refunds are processed through the original payment method.
| Mode of Payment | Refund Mode | Processing Time |
|---|---|---|
| Credit Card | Credit Card | 5 Working Days |
| Debit Card | Debit Card | 5 Working Days |
| Net Banking | Net Banking | 5 Working Days |
For any queries, contact us at support@digisuites.com